Energy 106 Complaints
We aim to deliver entertaining, compliant radio. If we fall short, please tell us.
We take all complaints seriously and will handle them fairly, promptly and confidentially.
How to contact us
Email (general): info@energy106.co.uk
Programming (escalation): danny@energy106.co.uk
If you prefer to speak to someone by phone, email us and we’ll arrange a call.
What to include in your complaint
Providing the details below helps us locate the relevant broadcast and respond quickly:
Date and time of the issue (UK time)
Programme/show (and presenter, if known)
Where you listened: DAB (Block 9A or 9C), smart speaker, app (iOS/Android), or web player
Short description of what happened and why you’re complaining
Any supporting information (e.g., screenshots or links if relevant)
Important: We keep recordings of our broadcast output for 42 days after transmission. Please raise concerns as soon as possible so we can review the audio.
Our process and timelines
Acknowledge: We aim to acknowledge your complaint within 2 working days.
Investigate & respond: We normally provide a written response within 10 working days. Complex cases may take longer, if so, we’ll let you know and give an updated timescale.
Escalation: If you’re unhappy with our response, you can ask for a review by our Programme Controller(danny@energy106.co.uk).
Complaints about programmes (Ofcom)
If you believe a programme may have breached the Ofcom Broadcasting Code (for example, due to harm and offence, due impartiality, fairness/privacy, or protection of under‑18s), you can complain to us or directly to Ofcom:
Ofcom – TV, radio or on‑demand complaints: https://www.ofcom.org.uk/make-a-complaint/complain-about-tv-radio-or-on-demand-services
Ofcom may ask whether you have contacted the broadcaster first, in many cases it is helpful to do so, but you may complain to Ofcom at any time.
Complaints about advertising (ASA)
Concerns about advertisements you’ve heard on Energy 106 are handled by the Advertising Standards Authority (ASA):
ASA – Make a complaint: https://www.asa.org.uk/make-a-complaint.html
You can also contact us and we’ll help point you to the right place.
Data protection and privacy
If your complaint relates to personal data (for example, how we handled your information), please contact info@energy106.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk if you are unhappy with our response.
Competitions
We run promotions fairly and in line with the rules we publish for each competition. If you have a concern:
Include the competition name, where/when it was promoted, and any screenshots or messages you received.
We will review the entry process, winner selection and fulfilment logs as part of our investigation.
Accessibility
We can provide this complaints process in alternative formats and will make reasonable adjustments if you need them.
Please email info@energy106.co.uk with your request.
Last updated: November 2025
